Immediate Support Available 24/7

Object First ensures optimal Ootbi performance post-setup. Should any unforeseen issues arise, our support team is on hand to maintain your operations seamlessly.

Leveraging proactive monitoring and our team of skilled engineers, we provide continuous, reliable backup infrastructure support, ready to respond swiftly to your urgent needs 24/7.

Contact Support

Object First Product Support

Support hours	24/7/365
Email Support
Parts replacement	NBD
Phone Support
Remote Support sessions
Severity 1 response/contact time
Ticket Submission

Severity Level and Response Time

Severity 1 - Ootbi is not available, or the server is down	1 Hour
Severity 2 - Ootbi is running in a degraded state	4 Hours
Severity 3 - Ootbi is running. General questions and consultations	4 Business Hours*

Object First Business Hours^*

US Office:
Monday-Friday,
9 AM – 6 PM EST
EMEA Office:
Monday-Friday,
8 AM – 5 PM GMT

Check out configuration details, how-to guides, and other technical documents

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