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Immediate Support Available 24/7

Object First ensures optimal Ootbi performance post-setup. Should any unforeseen issues arise, our support team is on hand to maintain your operations seamlessly.

Leveraging proactive monitoring and our team of skilled engineers, we provide continuous, reliable backup infrastructure support, ready to respond swiftly to your urgent needs 24/7.

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Object First Product Support

Support hours24/7/365
Email Support
Parts replacementNBD
Phone Support
Remote Support sessions
Remote Support sessions
Ticket Submission

Severity Level and Response Time

Severity 1 - Ootbi is not available, or the server is down1 Hour
Severity 2 - Ootbi is running in a degraded state4 Hours
Severity 3 - Ootbi is running. General questions and consultations4 Business Hours*

Object First Business Hours*

  • US Office:
    Monday-Friday,
    9 AM – 6 PM EST

  • EMEA Office:
    Monday-Friday,
    8 AM – 5 PM GMT

Check out configuration details, how-to guides, and other technical documents

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