Immediate Support Available 24/7
Object First ensures optimal Ootbi performance post-setup. Should any unforeseen issues arise, our support team is on hand to maintain your operations seamlessly.
Leveraging proactive monitoring and our team of skilled engineers, we provide continuous, reliable backup infrastructure support, ready to respond swiftly to your urgent needs 24/7.
Object First Product Support
| Support hours | 24/7/365 |
| Email Support | |
| Parts replacement | NBD |
| Phone Support | |
| Remote Support sessions | |
| Severity 1 response/contact time | |
| Ticket Submission |
Severity Level and Response Time
| Severity 1 - Ootbi is not available, or the server is down | 1 Hour |
| Severity 2 - Ootbi is running in a degraded state | 4 Hours |
| Severity 3 - Ootbi is running. General questions and consultations | 4 Business Hours* |
Object First Business Hours*
US Office:
Monday-Friday,
9 AM – 6 PM ESTEMEA Office:
Monday-Friday,
8 AM – 5 PM GMT
Check out configuration details, how-to guides, and other technical documents
Help CenterContact Support
Write an email:
[email protected]Make a call:
Americas: +1 844 569-0653
EMEA: +44 800 031-5303
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