Object First Ootbi Mini
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| Installation Guide |
Object First Ootbi Appliance
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| Installation Guide |
Object First Ootbi Appliance
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| Installation Guide 20/40 TB | |
| Installation Guide Old Model |
Object First Support: FAQ
How to Contact Object First Support?
- Through our website’s support portal at https://objectfirst.com/support/
- Via email at [email protected]
- By calling our US number: +1 844 425 3714
- Support One-Pager pdf
The team provides support, 24 x 365 days a year, to address any support issues or questions.
How Do We Prioritize Tickets?
| Severity Level | Description | Response Time |
|---|---|---|
| Severity 1 | Ootbi is not available or server is down | 1 Hour |
| Severity 2 | Ootbi is running in degraded state | 2 Hour |
| Severity 3 | Ootbi is running. General questions and consultations | 4 Business Hours* |
How does Object First Support Collaborate with Veeam?
- We work closely with Veeam to ensure seamless integration and optimal performance. Our collaboration with Veeam is built on a deep understanding of their products.
- Joint investigations are dependent on customers having both Object First and Veeam support.
How are We Different from Other Storage Vendors?
- We liaise directly with Veeam to provide a seamless support experience and communication. Unlike other vendors, we are involved in the case and actively communicate with Veeam.
What are Other Resources?
The Object First Help Center, https://objectfirst.com/help/, serves as another resource to ensure a smooth deployment and overall product use. You can find the Object First Quick Start Guide, User Guide, How-To Guides, Support & Troubleshooting info, as well as Release Notes on this page.
Service and Support Information
Each Ootbi Unit comes with a 3-year service and support for labor and parts. Our Ootbi warranty service and support includes next business day response, once the issue has been received, diagnosed, and defective parts shipped.