Technical Support Engineer

Job Summary

Are you ambitious and looking for an opportunity to make a real impact on the tech industry? At Object First, we are revolutionizing backup data storage by offering secure, simple, and powerful solutions designed specifically for Veeam customers. Today, 96% of ransomware attacks target backup data, and more than 70% of companies are attacked by ransomware. Object First offers a last line of defense against cyber threats and allows customers to truly ransomware-proof their organizations. Our team blends innovation, collaboration, and a clear vision to become the market number 1. At Object First, we value creativity, drive, and a passion for tackling challenges. We offer a fast-growing environment where your voice and ideas matter, providing you with opportunities to develop professionally alongside some of the best in the industry. You’ll find a dynamic and collaborative setting, ideal for taking your sales career to the next level.

We are seeking a skilled Technical Support Engineer with relevant experience to play a key role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, offering technical guidance, and facilitating seamless communication across teams.

Responsibilities

• Provide efficient technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to the product.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Guide customers through proper configurations and best practices for optimal results.
• Document and track customer issues, resolutions, and best practices to enhance the knowledge base.
• Stay informed on industry trends and emerging technologies in data backups and security.

Qualifications

• Spanish proficiency is a plus.
• Proven experience in technical support, preferably with data backup or storage solutions.
• Strong knowledge of Veeam data backup products.
• Experience with Veeam ecosystem technologies (e.g., VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover Cluster, public clouds).
• Advanced user or administrative experience with Ubuntu Linux and Windows Server.
• Strong knowledge of server hardware.
• Excellent problem-solving and analytical skills.
• Effective communication and customer service abilities.
• Familiarity with industry-standard certifications (e.g., Veeam) is a plus.
• Fluency in English (Advanced level or higher) is a must.

We Offer

• An exciting opportunity with a global, high-growth IT company.
• Remote work options.
• Competitive salary.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

If you are passionate about helping customers overcome technical challenges and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join Object First and contribute to our mission of delivering exceptional technical support in the immutable backup storage industry.

Object First is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.